Our Guarantee

Friction-Free Returns

We don’t expect you to guess.
If the piece doesn’t match your space or expectations, send it back within 30 days. No hidden fees. No friction. Just let us know, and we’ll take care of it.

Free Shipping Always

We offer complimentary shipping on all orders over $100 to the U.S. and Canada. Returns are just as smooth.

Lifetime Warranty

We build lamps meant to last a lifetime — and if they don’t, we’ll make it right.
If your piece fails due to a fault in materials or craftsmanship, we’ll repair or replace it.
(Accidental damage or wear over time isn’t covered — but if there’s ever a question, we’ll treat it with care.)

This is more than lighting.
It’s a promise — of quality, of emotion, of expertise.
We don’t just stand by it. We build with it.

Questions

What does "lifetime" mean?

Our guarantee covers the life of the product — meaning the span in which it can perform its intended function under normal use.

What isn't covered by the guarantee?

We stand behind our materials and craftsmanship.

What’s not covered:

  • Excessive wear
  • Accidents
  • Animal damage
  • Abuse or neglect
  • Third-party repairs or alterations

In short: if it breaks due to how it was made, we’ll make it right. If it breaks due to how it was used, we’ll still try to help — but it may fall outside the guarantee.

What is considered "general wear"?

Over time, even the best materials evolve.

You may notice slight fading, gentle scuffs, or softening edges that reflect its life in your space — marks of its presence.

If your piece has aged naturally and gracefully, we invite you to consider a replacement built to last just as long.

What if I don't have an order number or it was given to me as a gift?

No receipt? No problem.

If it was a gift, we’ll help trace the order and make it right — store credit may be issued if full details aren’t available.